Last Updated: March 14th, 2018.
All terms used below shall have the meanings set forth in our Terms and Conditions. See( insert link to our terms and conditions page).
Order cancellation: Orders that you submit online are processed within 12hours and can only be cancelled by you within that time frame.
Returns: Once item of merchandise has been delivered to you, you can only return that item within 1week of of purchase. To be eligible for a return, the item already delivered to you must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards and personalised items. These items are not eligible for return, refund or exchange.
Shipping: To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return. All returned items should be sent to us at 270 Nnebisi Road, Asaba, Delta State, 320241. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping courier service for items of value.
Refunds and Exchange: After we have received your valid return, We will send you an email to notify you that We have received your returned it and notify you of the acceptance or rejection of your return. If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit the original method of payment used to pay for the item, a cheque, or another remedy that we determine in good faith is appropriate in the circumstances.
General: If you do not comply with any of the above conditions we reserve the right to refuse the return or exchange, or to impose different or additional conditions.